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Lovelock Christopher H
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Wirtz Jochen
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Services marketing : people, technology, strategy / Jochen Wirtz, Christopher Lovelock. - Ninth edition. - New Jersey [i pozostałe] : World Scientific, copyright 2022. - XVII, 665, [1] strona : ilustracje (w tym kolorowe) ; 28 cm.
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Wirtz Jochen Autor Lovelock Christopher H. Autor
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Książki Publikacje naukowe
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Zarządzanie Marketing Obsługa klienta
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Zarządzanie i marketing
Services Marketing: People, Technology, Strategy is the ninth edition of the globally leading textbook for Services Marketing by Jochen Wirtz and Christopher Lovelock, extensively updated to feature the latest academic research, industry trends, and technology, social media, and case examples. This book takes on a strong managerial approach presented through a coherent and progressive pedagogical framework rooted in solid academic research. It features cases and examples from all over the world and is suitable for students who want to gain a wider managerial view.
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There are copies available to loan: sygn. 339.138 W (1 egz.)
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