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Zawiera: Front Cover -- Half Title -- Title Page -- Copyright Page -- Contents -- About the author -- Preface -- Publisher's acknowledgements -- 1 Logistics, the supply chain and competitive strategy -- Supply chain management is a wider concept than logistics -- Competitive advantage -- The supply chain becomes the value chain -- The mission of logistics management -- The supply chain and competitive performance -- The changing competitive environment -- 2 Delivering customer value -- The marketing and logistics interface -- Delivering customer value -- What is customer service? -- The impact of out-of-stock -- Customer service and customer retention -- Market-driven supply chains -- Defining customer service objectives -- Setting customer service priorities -- Setting service standards -- 3 Going to market -- Distribution channels are value delivery systems -- One size doesn't fit all -- Innovation in the distribution channel -- The omni-channel revolution -- The personalised supply chain -- 4 The financial impact of logistics -- Logistics and the bottom line -- Logistics and the balance sheet -- Logistics and shareholder value -- Logistics cost analysis -- The concept of total cost analysis -- Understanding the cost-to-serve -- Customer profitability analysis -- Direct product profitability -- Cost drivers and activity-based costing -- 5 Matching supply and demand -- The lead-time gap -- Improving visibility of demand -- The decoupling point -- The supply chain fulcrum -- Forecast for capacity, execute against demand -- Demand management and planning -- Collaborative planning, forecasting and replenishment -- 6 Creating the responsive supply chain -- Using the volume/variability matrix -- Product 'push' versus demand 'pull' -- The Japanese philosophy -- The agile supply chain -- The foundations of agility -- A routemap to responsiveness.

7 Strategic lead-time management -- Time-based competition -- The concept of lead-time -- Logistics pipeline management -- Reducing logistics lead-time -- 8 The synchronous supply chain -- The extended enterprise and the virtual supply chain -- The role of information in the virtual supply chain -- Laying the foundations for synchronisation -- 'Quick response' logistics -- Production strategies for QR -- Logistics systems dynamics -- 9 Developing and managing the supply network -- The transition from purchasing to strategic sourcing -- Segmenting the supply base -- Category management -- Agile procurement in an uncertain world -- 10 Complexity and the supply chain -- The sources of supply chain complexity -- The cost of complexity -- Product design and supply chain complexity -- Mastering complexity -- 11 Managing the global pipeline -- The globalisation of supply chains -- Gaining visibility in the global pipeline -- Financing global supply chains -- Organising for global logistics -- Thinking global, acting local -- Globalisation: the next phase -- 12 The digital supply chain -- Supply chain 4.0 -- Big data and analytics -- Artificial intelligence and machine learning -- The Internet of Things -- Robotics and automation -- Blockchains and smart contracts -- Control towers and digital twins -- The road to digital transformation -- 13 Service logistics -- What is a service? -- Buying performance -- The service dominant logic -- The trend to 'servitisation' -- Implications of servitisation for logistics -- The critical role of capacity -- Service supply chain processes -- Managing the service supply chain -- 14 Managing risk in the supply chain -- Why are supply chains more vulnerable? -- Understanding the supply chain risk profile -- Managing supply chain risk -- Achieving supply chain resilience -- 15 The era of network competition.

The new organisational paradigm -- Collaboration and trust in the supply chain -- Reducing costs through collaborative working -- 'Co-opetition' - co-operating with competitors -- Managing the supply chain as a network -- Supply chain orchestration -- From 3PL to 4PL -- The last word -- 16 Overcoming the barriers to supply chain integration -- Creating the logistics vision -- The problems with conventional organisations -- Developing the logistics organisation -- Logistics as a vehicle for change -- Benchmarking -- 17 Creating a sustainable supply chain -- The triple bottom line -- Greenhouse gases and the supply chain -- Reducing the transport-intensity of supply chains -- Beyond the carbon footprint -- Reduce, re-use, re-cycle -- The impact of congestion -- 18 The supply chain of the future -- Emerging mega-trends -- Shifting centres of gravity -- Supply chain governance and compliance -- The need for adaptability -- Seeking structural flexibility -- The road ahead -- Waste in the supply chain -- The New Industrial Revolution -- Seven major business transformations -- The implications for tomorrow's logistics managers -- Index -- Back cover.

Streszczenie: Supply chains and the logistics activities that drive them are critical to business success. Logistics and Supply Chain Management has the most up-to-date practical tools to manage the people and processes that allow businesses to gain and maintain competitive advantage through their supply chains. You'll discover how effective development and management of supply chain networks will help businesses cut costs and enhance customer value.